Heating & AC Repair in Marietta and Smyrna since 1989.

Stephen Garcia did a great job servicing my 2 heating and cooling systems. He found and replaced a part that was burnt out in the cooling system. This avoided the downstairs cooling system from dying and not having a functioning system until Bartlett...
Read More

Stephen Garcia did a great job servicing my 2 heating and cooling systems. He found and replaced a part that was burnt out in the cooling system. This avoided the downstairs cooling system from dying and not having a functioning system until Bartlett could send someone out to repair it. Thank you, Stephen!

Just had both heating/air systems checked out for the winter months ahead. GREAT service but what I appreciated most was the technician?s ability to share information about the thermostats, filters, humidity levels etc. This company will be there wh...
Read More

Just had both heating/air systems checked out for the winter months ahead. GREAT service but what I appreciated most was the technician?s ability to share information about the thermostats, filters, humidity levels etc. This company will be there when I need them. And a big THANK YOU for Jason who has done such a good job of servicing our systems and making us feel Bartlett really cares for our business.

We found Bartlett via a quick Google search when our AC wasn?t keeping up as it should. The office staff were all incredibly kind and they were able to get us in the same day we called, which was great! Jason was kind and helpful from start to finish...
Read More

We found Bartlett via a quick Google search when our AC wasn?t keeping up as it should. The office staff were all incredibly kind and they were able to get us in the same day we called, which was great! Jason was kind and helpful from start to finish. He was able to explain every step and every dollar we needed to spend to get our system back to normal. We decided to sign up for their yearly maintenance program as well and look forward to being longtime customers. Thank you so much!

I am now, and have always been, a very satisfied with Bartlett. Gene has been my service tech for a couple years and I'm very pleased with his support. Your office staff is likewise top shelf. I have recommended you to my daughter who lives in Canton...
Read More

I am now, and have always been, a very satisfied with Bartlett. Gene has been my service tech for a couple years and I'm very pleased with his support. Your office staff is likewise top shelf. I have recommended you to my daughter who lives in Canton (beyond your reach at this time) and to my daughter and Marietta who is signed up with you and is also happy with your service. I also recommended you to my next door neighbor who did sign up with you and is also very happy with your service. Keep providing that level of support and you'll keep me as a customer. Thank you Don

Four years ago I would have given Bartlett 5 stars. We replaced our downstairs unit in 2021. Wonderful experience. Love the new unit with the dehumidifier option. Our bi-yearly service calls were always pleasant. Based on this experience we felt com...
Read More

Four years ago I would have given Bartlett 5 stars. We replaced our downstairs unit in 2021. Wonderful experience. Love the new unit with the dehumidifier option. Our bi-yearly service calls were always pleasant. Based on this experience we felt comfortable replacing our upstairs unit with the same style. This where I have regretted my decision. It has been a year of hell since this replacement. I have lost track with the number of times the technicians have come to my house to service this unit during the last year. Within the first week the unit stopped working because it wasn't leveled correctly. This happened several times within the first couple of months in the summer. Always after 5pm. We'd have to fight to get a tech to come that evening to fix it. Water leaked all over the ceiling in the bedroom above. During one of the attempts to level the unit, the technician stepped through the ceiling while my oldest was in her room. Thankfully she wasn't hurt! No apologies from the tech. Office was suppose to follow up with scheduling the repairs to the ceiling, never did. I had to call and get the service manager to call me back. I stated I wanted the sheet rock and insulation replaced. Who knows how much water had absorbed into it and not drying in our humid climate. I really didn't appreciate being gaslit about this by the service manager. Lo and behold when the crew finally came to repair the ceiling, a larger portion needed to be replaced and the insulation because of the moisture. The repairs took a week. During the install, the techs did a lazy job with the wiring outside. After pointing it out, I was told they were the ground wires. I don't care what they are. After spending over $30k with the company on two units, I expect better quality work. I shouldn't have to beg to get you to do your job. Here we are a year later. Still messing around with leveling this unit only to discover more water damage to the repaired ceiling. I was never planning on leaving a review, but no calls from the office on getting this fixed. No one else should have to go to through this nightmare.

Stephen showed up on time and was very personable and favorable during the A/C system maintenance service. He answered any questions I had. Bartlett Heating & A/C has consistently provided superior service every time I have used them. I will continue...
Read More

Stephen showed up on time and was very personable and favorable during the A/C system maintenance service. He answered any questions I had. Bartlett Heating & A/C has consistently provided superior service every time I have used them. I will continue to refer my friends and family to them.

Mr. Trader correctly diagnosed our non-working air conditioning system and fixed it within minutes and at a cost that was easier to swallow. If I could ask Bartlett to give him six stars rating, here it is. Thanks for keeping us cool on the hottest d...
Read More

Mr. Trader correctly diagnosed our non-working air conditioning system and fixed it within minutes and at a cost that was easier to swallow. If I could ask Bartlett to give him six stars rating, here it is. Thanks for keeping us cool on the hottest day of the summer!